Shipping policy
Shipping Methods
StiloNest offers Standard Shipping for all orders. This service provides reliable delivery with tracking information provided for your convenience.
Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.
Shipping Time & Costs
Delivery times vary by destination:
- Domestic: 3-7 business days
- International: 7-21 business days
Shipping costs are calculated at checkout based on:
- Package weight and dimensions
- Destination country
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.
Shipping Restrictions
Some products may have shipping restrictions due to:
- Local regulations (especially for paints and adhesives)
- Manufacturer requirements
- International customs policies
Undeliverable Packages
If a package is returned as undeliverable due to incorrect address or failure to collect, the customer will be responsible for reshipping costs. Please ensure your shipping information is accurate.
Damaged or Lost Packages
While we take great care in packaging your art supplies, please inspect your order upon arrival. Report any damages or shipping issues within 7 days of delivery for assistance.
Customs & Import Fees
International customers may be subject to customs fees, taxes, or import duties. These charges are the customer's responsibility and are not included in our shipping costs.
Contact Information
For any shipping inquiries, please email our customer service team. Include your order number for faster assistance.