Privacy policy

Information We Collect

At StiloNest, we collect the following types of information when you interact with our website:

• Personal Information: Name, email address, shipping/billing address, and payment details when you place an order.
• Device Information: IP address, browser type, operating system, and device identifiers for analytics and security purposes.
• Usage Data: Pages visited, products viewed, and interaction patterns to improve user experience.
• Cookies: We use essential cookies for website functionality and optional analytics cookies (with your consent).

How We Use Your Information

Your data is used exclusively for legitimate business purposes:

• Processing and fulfilling your orders
• Providing customer support
• Improving our products and services
• Preventing fraud and ensuring website security
• Sending transactional emails (order confirmations, shipping updates)
• With explicit consent: sending marketing communications

Data Sharing & Third Parties

We only share data when absolutely necessary:

• Payment Processors: To complete transactions (data is encrypted and handled according to PCI DSS standards)
• Shipping Providers: Required delivery information only
• Legal Compliance: When required by law or to protect our legal rights

We never sell your personal information to third parties.

Data Retention & Security

We retain your information only as long as necessary:

• Order data: 7 years for tax and warranty purposes
• Inactive accounts: Deleted after 3 years of inactivity

We implement robust security measures including:

• SSL encryption for all data transmissions
• Regular security audits
• Limited employee access to sensitive data
• Secure payment processing

Your Rights

Under GDPR, CCPA, and other privacy laws, you have the right to:

• Access your personal data we hold
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent (where applicable)
• Lodge complaints with data protection authorities

To exercise these rights, please contact us through our website contact form.

International Data Transfers

As an international business, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through:

• EU Standard Contractual Clauses
• Adequacy decisions where applicable
• Other approved transfer mechanisms

Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children without verifiable parental consent.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website. The "Last Updated" date at the bottom indicates the latest revision.