Refund policy

Refund Eligibility

At StiloNest, we want you to be completely satisfied with your art supplies purchase. To be eligible for a refund, items must meet the following conditions:

  • Unused and in original packaging with all tags/labels attached
  • Returned within 30 days of delivery
  • Accompanied by original proof of purchase (order number/receipt)

Certain items are non-refundable for hygiene/safety reasons, including opened paints, used brushes, and personalized products.

How to Initiate a Return

  1. Contact our customer service team via email at [email protected] with your order details
  2. You will receive return instructions and a Return Authorization Number
  3. Package items securely with the RA number clearly visible
  4. Ship to the provided return address using a trackable method

Refund Processing

Once we receive and inspect your return (typically within 5 business days):

  • Approved refunds will be credited to your original payment method
  • Processing may take 5-10 business days depending on your financial institution
  • Original shipping fees are non-refundable unless the return is due to our error

Damaged or Defective Items

If you receive damaged, defective, or incorrect items:

  • Notify us within 7 days of delivery
  • Provide photos of the issue
  • We will arrange free return shipping and expedite your replacement

International Returns

For orders shipped outside our primary service area:

  • Customers are responsible for return shipping costs and any customs fees
  • Refunds will exclude original international shipping charges
  • Allow additional processing time for international transactions

Exceptions

Special considerations apply to:

  • Clearance/sale items (final sale unless defective)
  • Digital products/downloads (non-refundable)
  • Gift cards (non-refundable)

For any questions about our refund policy, please contact our customer service team. This policy may be updated periodically; check back for the most current information.