Faq
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are securely processed through our encrypted payment gateway.
Can I modify or cancel my order after placement?
You may request order modifications within 1 hour of placement by contacting our customer service. Once your order enters processing (typically within 2-4 hours), changes cannot be made.
Shipping & Delivery
What are your shipping options and costs?
We offer standard (3-5 business days), express (1-2 business days), and international shipping (delivery times vary). Shipping costs are calculated at checkout based on weight, destination, and selected service.
Do you ship internationally?
Yes, we ship to most countries worldwide. Customs duties and taxes may apply depending on your location, which are the responsibility of the recipient.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Art supplies must be unopened for hygiene reasons. Please initiate returns through our Returns Center.
How long do refunds take to process?
Refunds are processed within 3-5 business days after we receive your return. The time for funds to appear in your account depends on your payment method (typically 3-10 additional business days).
Product Information
How can I verify product authenticity?
All products sold on StiloNest are sourced directly from manufacturers or authorized distributors. We guarantee 100% authenticity for all items.
Do you offer product recommendations for specific art techniques?
Yes! Our product pages include detailed descriptions with recommended uses. You can also browse our curated collections for different art styles and skill levels.
Technical Support
What should I do if I receive a damaged item?
Please contact our support team immediately with photos of the damaged item and packaging. We'll arrange for a replacement or refund at no additional cost to you.
How can I track my order?
Once shipped, you'll receive a confirmation email with tracking information. You can also check order status by visiting the tracking page on our website.